Built Around the Belief That Families Deserve a Calm, Supported Start
Concord was formed to fill a quiet gap: good, plain information and thoughtful communication support for households in Thailand navigating household change.
← Back to HomeHow Concord Came to Be
Concord started in Ubon Ratchathani after a small group of practitioners noticed that families going through household transitions — separation, changing living arrangements, the passing of a loved one — often struggled not because of the legal or financial complexity, but because conversations within the family kept stalling.
People did not know how to bring something difficult up kindly. Documents sat in shoeboxes, unidentified. Relatives who needed to agree on simple arrangements had no shared summary to refer to. Nobody was telling families that preparing how to talk was a skill — and one that could be learned in an afternoon with the right support.
So we built something narrow on purpose: sessions focused entirely on communication preparation, document organisation, and shared planning. Nothing outside that scope, and always with a signpost ready when a family needed a qualified professional instead.
What We Stand For
Honesty About Scope
We never stretch beyond educational and organisational support. If a family needs a lawyer or a counsellor, we say so plainly and help them find one.
Lightness of Touch
Our sessions move at the household's speed. There is no pressure, no urgency framing, and no suggestion that things need to be resolved faster than the people involved are ready for.
Plain Language First
Every guide, checklist, and summary we produce is written to be understood on the first read — no jargon, no small print, no assumptions about prior knowledge.
Privacy as a Default
Information shared during sessions stays within the team and is used only to support the session itself. We do not share, sell, or repurpose what families tell us.
Our Team
Three practitioners, each bringing a different background to the same steady aim: giving families the tools to move forward together.
Phairot Lertprasert
Lead Facilitator
Phairot has spent fifteen years running community workshops in northeast Thailand, focusing on household communication and dispute de-escalation through structured dialogue.
Nattaya Thongchai
Records & Organisation Specialist
Nattaya's background is in document management and plain-language communication. She designs the checklists and folder systems used across all Concord workshops.
Siriporn Kongsakul
Client Liaison & Coordination
Siriporn manages initial family consultations and coordinates the Briefing Package sessions, ensuring all parties are comfortable and clear about what each step involves.
Our Standards & Protocols
The principles that shape every session — from how we handle information to how we speak with families.
Confidentiality Protocol
All session notes and family information are kept on secure, access-controlled storage. No information is shared with third parties without explicit written agreement from the family.
Scope Compliance
Each session opens with a clear description of what Concord does and does not do. We follow a written scope protocol and review it with each new client group before starting.
Referral Readiness
We maintain an updated list of legal, financial, and wellbeing professionals in Ubon Ratchathani and nearby areas, available to families who need to take their next step with a qualified specialist.
Plain-Language Review
Every printed guide, checklist, and summary is reviewed for readability before issue. We check that key points can be understood without background knowledge or specialist vocabulary.
Feedback & Improvement
After each completed service, we invite families to share what worked and what could be clearer. Their responses directly shape how we update materials and session formats.
Cultural Sensitivity
Our facilitators are rooted in Thai community life and are mindful of how family dynamics and communication norms differ across households and backgrounds in the region.
Family Matters Support in Ubon Ratchathani
Concord operates at the intersection of household communication and practical organisation. For families in Ubon Ratchathani and the surrounding region of Isan, we offer structured sessions that prepare people for sensitive conversations, help them sort and label important household documents, and build a simple written coordination plan that all parties can refer to.
Our work is educational and informational in nature. We help people articulate what they want to say, understand what paperwork they hold, and agree on a shared record — without venturing into legal advice, financial planning, or psychological support. When those services are needed, we say so, and we help families find the right direction.
Each service at Concord has been shaped by listening to families who said they wanted something calm, practical, and honest during a period when other things felt uncertain. That is what we try to offer — plain support, at a measured pace, focused on what actually helps.
Would You Like to Know More?
We are happy to answer questions about how our services work before you commit to anything. Get in touch for a brief, no-pressure conversation.
Get in Touch